AN EXEMPLARY TEAM
We would put our team of service technicians up against any team in the business. They are tops in their field, professionals who could work in pretty much any shop they wanted. They choose to work at Sewell because we pay exceptionally well, cover all ongoing training (most service departments make the technicians foot the bill for at least part of their training), and provide clean, comfortable, and safe working conditions. It is easy to see one way this pays off for the customer - in service performed right the first time. But there is another benefit too: Professionals at the top of their game work quickly and efficiently, making it more cost-effective and convenient for our customer.
PARTS: SERVICE'S SECRET WEAPON
Day in and day out, the main "customers" of our parts department are the technicians and estimators in our service department and collision center. Helping them get their job done faster and more efficiently is how our work pays off for the ultimate customer - you.
Tires, Tires, Tires
As with other parts, we carry a larger inventory of tires than some would consider strictly necessary. But then, in our mind, doing what is "strictly necessary" does not strictly qualify as obsessive service.
SERVICE MANAGERS WORTH KNOWING
There is a lot to be said for seeing the same service manager every time you come in. We encourage that. They get to know you and your vehicle, and you get to deal with somebody you really trust.
